The system is not responding to my scan. What should I do?

Before you open your machine, be sure to check if your phone supports NFC readouts.

NFC is supported in almost any new phone that is produced. Find the full list (and counting) below:

• Acer Cloud Mobile
• Acer E320 Liquid Express
• Acer Liquid Glow
• Acer Liquid S2
• Adlink IMX-3000
• Alcatel Idol 4
• Alcatel One Touch 922
• Alcatel One Touch 996
• Alcatel Onetouch Idol 2
• Alcatel Onetouch Idol 2 Mini S
• Alcatel Onetouch Idol 2S
• Alcatel Onetouch Pop Fit
• Apple iPhone 11 and iPhone 11 Pro
• Apple iPhone 6 and iPhone 6 Plus
• Apple iPhone 6s and iPhone 6s Plus
• Apple iPhone 7 and iPhone 7 Plus
• Apple iPhone 8 and iPhone 8 Plus
• Apple iPhone SE
• Apple iPhone X
• Apple iPhone XR
• Apple iPhone Xs and iPhone Xs Max
• Apple Watch
• Archos New Diamond
• Asmaitha Sruta 7″ Tablet
• Asus MeMO Pad 8 (ME581CL)
• Asus Padfone 2
• Asus Padfone Infinity
• Asus Vivo Tab
• Asus Vivo Tab RT
• Asus VivoTab Smart
• Asus ZenFone 2
• Asus Zenfone 4
• Asus Zenfone 5
• Asus Zenfone 6
• BBK Vivo Xplay
• Benq T80
• BlackBerry Bold 9790
• BlackBerry Bold 9900/9930
• BlackBerry Classic
• BlackBerry Curve 9350/9360/9370
• BlackBerry Curve 9380
• BlackBerry Dtek50
• BlackBerry Dtek60
• BlackBerry KEY2
• BlackBerry KEYone
• BlackBerry Motion
• BlackBerry Passport
• BlackBerry PlayBook
• BlackBerry Priv
• BlackBerry Q10
• BlackBerry Q5
• BlackBerry Z10
• BlackBerry Z30
• Blackview BV9800
• Blackview BV9800 Pro
• Blu Life Pure XL
• BQ Aquaris M5.5
• BWC ToughSlate 7″
• C-Mii 1
• C-Mii 3
• Casio DT-X8
• Casio G’zOne CA-201L
• Casio IT-800
• Cat S60
• Cetrix CB250
• Cetrix CD661
• Cetrix CT973G
• Cetrix CV300
• Dell Venue 11 Pro
• DLI 9000
• Doogee S60 and S60 Lite
• Doogee S70 and S70 Lite
• Doogee S80 and S80 Lite
• Elephone P9000
• Essential PH-1
• Faea F1
• Faea F2
• Faea F2S
• Fairphone 3
• Famoco FX-100
• Firefox OS Flame
• Fujitsu Arrows A
• Fujitsu Arrows µ F-07D
• Fujitsu Arrows Kiss
• Fujitsu Arrows Tab
• Fujitsu Arrows V
• G.To N800
• Gentag GT-601v2
• Gionee Elife E7
• Google Nexus 10
• Google Nexus 5
• Google Nexus 5X
• Google Nexus 6
• Google Nexus 6P
• Google Nexus 7 (2013)
• Google Nexus 9
• Google Pixel
• Google Pixel 2 and Google Pixel 2 XL
• Google Pixel XL
• Google Project Tango tablet
• Hike X1
• Hike X1D
• Hisense Sero 7 Pro
• HP Elitebook Revolve
• HP Elitepad 900
• HTC Desire 500
• HTC Desire 510
• HTC Desire 610
• HTC Desire 620
• HTC Desire 816
• HTC Desire C
• HTC Desire Eye
• HTC Droid DNA/HTC J Butterfly
• HTC Droid Incredible 4G LTE
• HTC Evo 4G LTE
• HTC First
• HTC Incredible
• HTC Mini
• HTC One
• HTC One M8
• HTC One M9
• HTC One Max
• HTC One SV
• HTC One VX
• HTC One X/XL
• HTC Ruby/Amaze 4G
• HTC U Play
• HTC U Ultra
• HTC U11
• HTC Windows Phone 8X
• Huawei Ascend G300
• Huawei Ascend G6 4G
• Huawei Ascend G600
• Huawei Ascend G7
• Huawei Ascend Mate 7
• Huawei Ascend P2
• Huawei Ascend P7
• Huawei Ascend Y201
• Huawei G620S
• Huawei Honor 6
• Huawei Honor 8
• Huawei Honor 9
• Huawei Mate 10 and Huawei Mate 10 Pro
• Huawei Mate 8
• Huawei Mate 9
• Huawei P10
• Huawei P10 Plus
• Huawei P8
• Huawei Sonic/Turkcell T20
• Huawei TalkBand B1
• iBerry Auxus Nuclea N2
• iOcean X8
• Jolla by Jolla
• Kuoziro FT701W NFC Tablet
• Kyocera Duraforce Pro
• Kyocera Hydro Elite
• Kyocera Hydro Icon
• Kyocera Hydro Vibe
• Kyocera Torque
• Lenovo K800
• Lenovo ThinkPad Tablet 2
• Lenovo Vibe X3
• LG Fx0
• LG G Flex
• LG G Flex 2
• LG G Pro 2
• LG G2
• LG G3
• LG G3 Beat/LG G3 S
• LG G4
• LG G5
• LG G6
• LG G7 ThinQ
• LG Intuition
• LG KU380-NFC
• LG L50
• LG L70
• LG L90
• LG Mach
• LG Optimus 3D Max
• LG Optimus 4X HD
• LG Optimus Elite
• LG Optimus G
• LG Optimus L5
• LG Optimus L7
• LG Optimus LTE
• LG Optimus LTE Tag
• LG Optimus Net
• LG Optimus Vu
• LG Phoenix 2
• LG T530 Ego
• LG V10
• LG V20
• LG Viper
• LG Volt
• Lumigon T2
• Lumigon T2 HD
• Lumigon T3
• Megafon Mint
• Meizu MX3
• Meizu MX4 Pro
• Microsoft Lumia 640
• Microsoft Lumia 650
• Microsoft Lumia 950
• Microsoft Lumia 950 XL
• Moto G5S/Moto G5S Plus
• Motorola Droid Maxx
• Motorola Droid Mini
• Motorola Droid Razr
• Motorola Droid Razr HD
• Motorola Droid Razr M
• Motorola Droid Razr M 4G LTE
• Motorola Droid Razr Maxx HD
• Motorola Droid Turbo
• Motorola Droid Turbo 2/Moto X Force
• Motorola Droid Ultra
• Motorola MC75A HF
• Motorola Moto E4
• Motorola Moto G5 Plus
• Motorola Moto G6/Moto G6 Plus
• Motorola Moto G7/Moto G7 Plus
• Motorola Moto G8 Plus
• Motorola Moto X
• Motorola Moto X Play
• Motorola Moto X4
• Motorola Moto Z
• Motorola Moto Z Play
• Motorola Moto Z2 Force
• Motorola Moto Z2 Play
• Motorola One Action
• Motorola One Vision
• Motorola One Zoom
• Motorola Photon Q 4G LTE
• Motorola Razr D3
• Motorola Razr i/MT788
• MTS 975
• Nextbit Robin
• Nokia 3
• Nokia 5
• Nokia 6
• Nokia 603
• Nokia 700
• Nokia 701
• Nokia 801T
• Nokia 808 PureView
• Nokia C7/Astound
• Nokia Lumia 1020
• Nokia Lumia 1520
• Nokia Lumia 2520
• Nokia Lumia 610 NFC
• Nokia Lumia 620
• Nokia Lumia 720
• Nokia Lumia 730/735
• Nokia Lumia 820
• Nokia Lumia 830
• Nokia Lumia 920
• Nokia Lumia 925
• Nokia Lumia 928
• Nokia Lumia 930
• Nokia Lumia Icon
• Nokia N9
• Nokia Oro
• OnePlus 3
• OnePlus 5
• OnePlus 5T
• OnePlus 6
• OnePlus One
• Oppo Find 5
• Oppo Find 7
• Oppo N1
• Oppo R15 Pro
• Orange Infinity 996
• Orange San Diego
• OrientPhone P6 Plus
• Panasonic BizPad
• Panasonic Eluga
• Panasonic Eluga Power
• Pantech Discover
• Pantech Sky Vega LTE
• Pantech Sky Vega Racer
• Philips Xenium W336
• Porsche Design Huawei Mate 10
• Porsche Design P’9981
• Porsche Design P’9982
• Prada phone by LG 3.0
• Razer Phone
• Razer Phone 2
• Runbo X6
• Samsung Ativ Odyssey
• Samsung Ativ S Neo
• Samsung Ativ SE
• Samsung Galaxy A3
• Samsung Galaxy A3 (2016)
• Samsung Galaxy A3 (2017)
• Samsung Galaxy A5 (2016)
• Samsung Galaxy A5 (2017)
• Samsung Galaxy A7 (2016)
• Samsung Galaxy A7 (2017)
• Samsung Galaxy A7 (2018)
• Samsung Galaxy Ace 2
• Samsung Galaxy Ace 4 LTE
• Samsung Galaxy Ace Style
• Samsung Galaxy Alpha
• Samsung Galaxy Avant
• Samsung Galaxy Axiom/Samsung Galaxy Admire 2
• Samsung Galaxy C7
• Samsung Galaxy C7 Pro
• Samsung Galaxy C9 Pro
• Samsung Galaxy Core 2
• Samsung Galaxy Core Advance
• Samsung Galaxy Core LTE
• Samsung Galaxy Exhilarate
• Samsung Galaxy Express
• Samsung Galaxy Express 2
• Samsung Galaxy Grand 2 LTE
• Samsung Galaxy Grand Prime
• Samsung Galaxy J5
• Samsung Galaxy J7
• Samsung Galaxy K Zoom
• Samsung Galaxy Light
• Samsung Galaxy Mega
• Samsung Galaxy Mini 2
• Samsung Galaxy Note
• Samsung Galaxy Note 10/10+
• Samsung Galaxy Note 3
• Samsung Galaxy Note 4
• Samsung Galaxy Note 5
• Samsung Galaxy Note 8
• Samsung Galaxy Note 9
• Samsung Galaxy Note II
• Samsung Galaxy Premier
• Samsung Galaxy Round
• Samsung Galaxy Rugby LTE/Pro
• Samsung Galaxy S Advance
• Samsung Galaxy S Blaze 4G
• Samsung Galaxy S II
• Samsung Galaxy S II Plus
• Samsung Galaxy S III
• Samsung Galaxy S III Mini
• Samsung Galaxy S4
• Samsung Galaxy S4 Active
• Samsung Galaxy S4 Mini
• Samsung Galaxy S4 Zoom
• Samsung Galaxy S5
• Samsung Galaxy S5 Active/Sport
• Samsung Galaxy S5 Mini
• Samsung Galaxy S6
• Samsung Galaxy S6 Active
• Samsung Galaxy S6 Edge
• Samsung Galaxy S7
• Samsung Galaxy S7 Edge
• Samsung Galaxy S8
• Samsung Galaxy S8 Plus
• Samsung Galaxy Stratosphere II
• Samsung Galaxy Victory 4G LTE
• Samsung Galaxy XCover Pro
• Samsung Galaxy Young
• Samsung Galaxy Z Flip
• Samsung S5230 NFC
• Samsung S5260 NFC
• Samsung SHW-A170K
• Samsung Wave 578
• Samsung Wave M
• Samsung Wave Y
• Samsung Windows RT Ativ Tablet
• Samsung WP8 Ativ S
• Sharp Aquos Phone Serie
• Sharp Aquos Phone Zeta
• Sharp RW-T107 NFC Tablet
• Sharp RW-T110 NFC Tablet
• Smartisan T2
• Sonim XP1301 Core NFC
• Sonim XPand NFC
• Sony Digital Paper DPT-RP1
• Sony SWR10 SmartBand
• Sony Vaio Fit
• Sony Xperia Acro S
• Sony Xperia AX
• Sony Xperia C5 Ultra
• Sony Xperia E3 Dual
• Sony Xperia Ion
• Sony Xperia L
• Sony Xperia M
• Sony Xperia M2
• Sony Xperia M5
• Sony Xperia P
• Sony Xperia S
• Sony Xperia Sola
• Sony Xperia SP
• Sony Xperia T
• Sony Xperia T2 Ultra
• Sony Xperia Tablet Z
• Sony Xperia V
• Sony Xperia VL
• Sony Xperia XZ Premium
• Sony Xperia XZ1 Compact
• Sony Xperia XZs
• Sony Xperia Z
• Sony Xperia Z Ultra
• Sony Xperia Z1
• Sony Xperia Z1 Compact
• Sony Xperia Z2
• Sony Xperia Z2 Tablet
• Sony Xperia Z3
• Sony Xperia Z3 Compact
• Sony Xperia Z5
• Sony Xperia ZL
• Sony Xperia ZR
• TazTag TazPad
• TazTag TPH-One
• The Toughphone Defender
• THL 5000
• Toughshield R-500
• Toughshield T700
• Turkcell MaxiPRO5
• Turkcell T11/ZTE Racer II
• Turkcell T40
• Umi Cross
• Umi X2S
• Umidigi X
• Vertu Constellation
• Vertu Ti
• Vodafone Smart 4 Power
• Vodafone Smart 4 Turbo
• Vodafone Smart III
• Xiaomi Mi 2A
• Xiaomi Mi 5 and Mi 5 Pro
• Xiaomi Mi Mix
• Xiaomi Mi Mix 2
• Xiaomi Mi Note 2
• Xiaomi Mi3
• Xolo X900
• Yota Devices YotaPhone (2014)
• Yulong Coolpad 8870 NFC
• Zopo ZP998
• ZTE Axon
• ZTE Blade II
• ZTE Flash
• ZTE GoTa GH800
• ZTE Grand X IN
• ZTE Kis
• ZTE Nubia Z5
• ZTE Orbit
• ZTE PF200
• ZTE R233
• ZTE Turkcell MaxiPLUS5

Is your phone on this list but do you have trouble scanning the purifier?

1. Problem in the App

Delete the Aquablu App and download it again. Please log in and try again

2. NFC signal weak

Remove the cover of the machine. When you see the green NFC transmitter, hold your phone closely against it. If it still doesn't work, please contact your local dealer or Aquablu HQ.